Privacy Policy

Last updated: February 2026

T2S Technology ("We") values your privacy and is committed to protecting your personal information in accordance with the General Data Protection Law (Law No. 13,709/2018 - LGPD). This policy transparently details how we collect, use, share, and protect your data.

1. Who is the Controller of Your Data?

T2S Tecnologia, Soluções e Sistemas LTDA., registered under CNPJ No. 05.688.078/0001-64, headquartered at Praça da República, 87 - Sala 111, Santos/SP, acts as the Controller of the personal data collected on this site.

2. What Data Do We Collect and Why?

We only collect data that is strictly necessary for the described purposes, following the principles of the LGPD.

2.1. Data Provided Directly by You

When you fill out our contact form, we collect:

  • Full name, corporate email, company, phone number, contact type (client or partner), subject, and the message.
Purpose: To respond to your requests, provide information about our services, and initiate pre-contractual diligence.
Legal Basis: Execution of preliminary diligence at the request of the data subject (Art. 7, V, LGPD).

2.2. Data Collected Automatically

When browsing our site, we may collect:

  • Browsing Data: IP address, browser type and version, pages visited, time spent, through cookies and similar technologies.
  • Error and Security Logs: Technical records that may include your IP address and session identifier (sessionId), which is personal data, to ensure site security and diagnose problems.
Purpose: To ensure the technical operation and security of the site (essential cookies and logs), analyze performance in an aggregated manner (analytics cookies), and personalize campaigns (marketing cookies).
Legal Basis: Legitimate Interest (Art. 7, IX, LGPD) for essential and security data; Consent (Art. 7, I, LGPD) for analytics and marketing cookies, obtained through our cookie banner.

3. Who Do We Share Your Data With?

T2S does not sell your data. We only share information with essential operators (service providers) for our activities, who act under our instructions:

  • Google (Analytics, Ads): For traffic analysis and campaign measurement.
  • Meta (Facebook/Instagram Pixel): For advertising optimization.
  • Relpz: Platform that provides our AI chatbot for service and support.
  • Brevo: Service used for sending and managing transactional emails from the contact form.

We recommend reading the privacy policies of these partners.

4. How Long Do We Keep Your Data?

We store your data only for the time necessary to fulfill the purposes for which it was collected:

  • Contact Form Data: Kept for up to 5 years, to comply with legal and commercial obligations.
  • Error and Security Logs: Kept for up to 1 year, as per market standard for audit and security purposes.
  • Cookies: Our own cookies expire in 30 days. Third-party cookies have deadlines defined by them, which can be consulted in their respective policies.

5. International Data Transfer

By using services from partners like Google, Meta, Relpz, and Brevo, your data may be transferred and processed on servers located outside of Brazil. We ensure that these operators provide an adequate level of data protection in compliance with LGPD requirements.

6. How Do We Protect Your Data?

We adopt robust technical and administrative measures to protect your data, such as the use of SSL/HTTPS encryption throughout the site, restricted access control, and internal information security policies.

7. What Are Your Rights?

According to Article 18 of the LGPD, you, as the data subject, have the right to request from us at any time:

✅ Confirmation of the existence of processing and Access to data
✏️ Correction of incomplete, inaccurate, or outdated data
🔒 Anonymization, blocking, or deletion of unnecessary data
📦 Data portability to another provider
🗑️ Deletion of data processed with your consent
🚫 Withdrawal of Consent

To exercise any of your rights, please contact our Data Protection Officer (DPO) through the channel provided in the following section.

8. Data Protection Officer (DPO)

For any questions related to this Privacy Policy or to exercise your rights as a data subject, contact our DPO:

Official DPO Channel

dpo@t2s.com.br